Pros
- I worked at Tia for a little over a year in one of the clinics. Overall, I felt I was treated well, paid well, and had a pleasant experience working there. I had wonderful coworkers, and the clinic was a lovely work environment.
Cons
There were several red flags along the way that would make me discourage others from taking a job with Tia. - It starts with their vague and word salad-y job descriptions that say everything and nothing all at once (as do most of Tia’s corporate communications). They are looking for people who “thrive in ambiguity.” Do you know who thrives in ambiguity? Literally, no one. It feels like they are setting the expectation of ambiguity and “it’s a startup” to mask their lack of concrete policies, procedures, and standardization across the company and clinics. - Tia is a beautiful brand and a vibe in itself, but a high-functioning, efficient medical model it is not. It feels as if they are trying to scale clinics like retail concepts, forgetting that medicine has a lot more rules and regulations. This could be why there is such high turnover in medical leadership (fear for their license, perhaps?) In less than one year, I witnessed the departure of four high-level (both local and HQ) medical staff. - Clinic Managers are not empowered to do what they were supposedly hired to do - manage and grow the clinic. Instead, several HQ departments and employees handle various tasks that could easily be handled locally. This leads to things taking way longer than they should and a lot of confusion about who to go to for what. - There was an abrupt price increase for all services with very short notice to the patients. This was especially harmful to the wellness department (and our patients) as prices increased well above what is typical in our market. Let’s not forget that our patients are also paying their membership fee! Patients who were mid-treatment plan were unable to keep getting treatments. This also marked the beginning of the end for our wellness department. - Tia just completed a second (and probably not the last) round of layoffs since I joined the company. The takeaway: To me, Tia feels like a company that is still throwing spaghetti at the wall to see what sticks. If you are looking for stable employment, consider looking elsewhere or maybe revisit Tia in 5 or so years when (hopefully) they have it together.