Chill and fun working here - Out of Hours Customer Service Advisor Thirteen Employee Review

Good salary, some lovely people in the team, flexible working.

There is a culture of not listening or caring about staff, sickness levels through the roof and just pile extra work on others, leading to more sick. Made to feel anything you do is not good enough and micromanaged. HR do not care about staff well being unless they are challenged by union reps.

Home working very flexible Fantastic for someone disabled and has kids Fascinating projects Diverse work portfolio Great team morale Lots of opportunities to learn new things

Workload is heavy Constantly understaffed Never ending restructures Management have zero transparency Pay is not reviewed often enough, no financial bonuses and unions are very hostile Limited career progress in physical roles