Pros
-The daily meetings were great! They gave us the opportunity to do role-plays with fellow setters and listen to call recordings. However, there were days when some setters started to slack off and just wanted to have fun instead. Most of the time, it turned into a discussion rather than focusing on what it was originally intended for. - It's not your typical sales job because you're only booking appointments for those who are eager to get help with their conditions. - As someone who has never worked in the medical field, it was great to learn about various conditions. Since there aren't many chiropractic clinics in the Philippines, it was interesting to learn how chiropractors help those with neuropathy, back pain, and other issues. - Once you connect with a patient who is interested, the qualification and booking process is easy.
Cons
- Getting connected to a lead is so bad. Even after making 100 dials, average connections were 3-5 only! Even if one exceed 100, connection rate is still low. - Staying motivated is very challenging. We spend our shift dialing and dialing with little to no one conversation with a lead. We end our shift feeling exhausted. - Before, the focus was on making bookings but then it started to change. The management wanted us to go crazy with our dials. I personally made 2-5 bookings a day with only 80-90 dials during my first few months. But the connection rate started getting poor, they required us to dial 120-150 expecting to get more bookings. But quite the opposite happened. - You get more chances of booking an appointment if you logged in early and logged out late. - The company used to encourage work-life balance, but they started changing things. They give so much praise to those who work 24/7. One of the interview questions the new setters had was: "What EXTREME thing can you do for the company?" -During my tenure, I witnessed a lot of termination without warnings. This had made everyone anxious at work. The company will terminate even those who have given so much. They can fire you anytime. -When a new manager was promoted, 3-5 setters resigned a few months after. I believe all of the tenured setters for 1-2 years no longer work at Think Bullish. - The company keeps hiring new setters because the newly hired either left without notice, or they were terminated in their first month. - Ever since the new management, the newly hired setters have been committing errors several times, which have been affecting the whole team. -The company prioritizes profit, whether they openly acknowledge it or not. Employees who secure more bookings are praised and promoted, regardless of whether those bookings were made ethically. - Politicking is subtle but REAL. - Those who are there are staying only for the MONEY. That's it. No longer because of the culture. - Not related to a setter's job, but just so you know a VA here is only paid $2 per hour.