Great Workplace - Customer Support Representative TherapyNotes Employee Review

5.0
Sep 12, 2023
Recommend
CEO approval
Business outlook

Pros

For the last 5 years TherapyNotes has provided me with a mentally healthy workplace. They have been understanding and flexible with life outside of work and are sensitive to personal needs. They go above and beyond what most employers will do to ensure that their staff is taken care of. They provide a workspace that is fun and safe as our daily tasks can be daunting at times. I've never been with a company that puts their employees first. They ensure that we are properly trained so that we can maintain the highest level of good customer service. There is so much room for growth within the company so if you're motivated you'll progress.

Cons

I have no cons at this time.

Explore other reviews about TherapyNotes

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

I’ve had a very positive experience working here. Management makes employees feel valued and appreciated, which has stood out to me compared to other companies I’ve worked for. The company also offers an excellent work-life balance, and the pay is decent. Overall, it is a rewarding and supportive place to work.

Cons

No major cons from my experience. There can be occasional busy periods, but the overall work environment and support from management have been positive.

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Great team culture which encourages closely working together and those with more experience teaching and helping new hires. Great healthcare, dental, and 401k benefits Good opportunities for long term careers Work from home allows for flexible schedules and less time and money spent on driving and gas. Teams always open for feedback on how to improve Fun team building exercises which make you feel like part of a family and not just a working team.

Cons

Quickly expanding company means growing pains, shifts to SoA, new hires, refactoring into Angular and simultaneous development of new features can lead to quickly out of date documentation and unexpected issues which block work items.

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