Great company focused on people - IT Support Specialist TheraDoc Employee Review

My ideas are always listened to and considered. A lot of opportunity to innovate and be part of great, forward thinking projects.

There can be a lot of work but I think this provides opportunity in the long run.

Contributing to patient safety with a product that helps infection prevention professionals identify at risk patients early. Good emphasis on providing software that improves patient safety. Recently bought by Premier, Inc. which has a good reputation. Being part of a product team for a very successful product that is very highly regarded by their customers. Solid teams and some great progress toward Agile and Scrum at the individual team level. Good Scrum masters. Average to good pay for the area. Good work life values, most employees work 40 hour (or less) weeks. Great benefits. Good office location, not a great office building or layout.

Difficult place in which to learn. Managers are inexperienced and don't do enough to support their people in being successful. A bit of a fear based culture where mistakes need blame assigned, rather than being used as a learning/teaching opportunity. A bit of misunderstanding or lack of support with Agile methodologies at the mid-level management level. SDLC concepts are confused with Scrum, and teams are not truly self-managing and Scrum masters end up being project managers and hall monitors rather than coaches. Development process is too heavy and slow. Make smaller changes more often with more involvement from end users of the product to achieve true quality. Developers are hired with expectation of career growth opportunities, and instead end up having to work on after hours support and aging software stacks with not much opportunity given for true refactoring.