Really bad experience - English Teacher The Turner Learning Center Employee Review

Thank you for taking the time to provide your feedback. We value all input and take concerns seriously. I’d like to address the points you raised and provide some clarity. 1. Pay vs. Customer Fees: We understand that the difference between what parents pay and what teachers receive can seem significant. However, it’s important to recognize that the company bears a wide range of costs, including teacher National Insurance, taxes, operational expenses, and maintaining the infrastructure necessary to support both students and teachers. While we strive to offer competitive pay, our margins are tightly managed. As a company, we are constantly working to balance fair compensation with the financial realities of running a business. Additionally, teachers are paid for all canceled lessons, and planning time is compensated as per our policies. 2. Materials and Resources: We continuously work to improve our curriculum and resources. If the materials were not up to your standards, we appreciate your feedback and will make it a priority to review and enhance them. We are committed to providing high-quality resources and encourage teachers to share specific suggestions for improvement. 3. Training Sessions: We are aware that training is essential for teachers to feel equipped in their roles, and we aim to make our training sessions as effective as possible. We regret that you found them to be ineffective. We are always looking for ways to improve and ensure that our training aligns with the needs of our teachers. 4. Managerial Issues: Punctuality and respect for everyone’s time are important to us. We sincerely apologize for any delays in meetings and understand how frustrating it can be to wait. We will take this feedback into account to improve the management of meetings in the future. 5. Paid Leave: Regarding paid leave, as per the terms of your contract, we adhere to the labor laws that apply to your specific employment status. While paid leave is not part of the contract for all positions, we do strive to offer other benefits, such as compensation for travel time and support for professional development. 6. Internal Communication: Clear communication is crucial, and we apologize if you felt there was a lack of support. To clarify, we have never asked teachers to do extra work without compensation. Any additional responsibilities are always clearly communicated and are compensated accordingly. We will continue to refine our internal communication processes to ensure that expectations are transparent and that support is always available. 7. Qualified Teacher Pay: Regarding your comment on senior teacher compensation, we must clarify that senior teachers are not paid €1 extra per lesson. In fact, senior teachers receive a fixed amount every month for their additional responsibilities and services. This is designed to ensure that their work is compensated fairly for the value they bring to the company, which includes mentoring and providing support to other teachers. We value your contributions to the team and are committed to improving where possible. Thank you again for sharing your perspective, and we’re always open to further discussion if you have any additional suggestions or concerns. Best regards, Head of HR, TLC