Pros
Pay is good with commission as a wireless specialist. Hours are mostly set.
Cons
Organization and management is horrible. I was a wireless specialist for over a year, and was a top seller almost every month. The pay was good. Took a "promotion" but because of how the commission structure works for management, and the fact the market I took over was barely staffed, I got no commission and only received my hourly pay, actually losing money for taking on more responsibility. If you have or want to have any kind of social life, I would not recommend this job. Most shifts are 11-8 and weekends are mandatory. If you have family at home or want to do anything outside of work you will have very limited time to do so. We sell phones in Walmart's electronics department. The primary goal is selling postpaid phones with Verizon, AT&T and Sprint. To do this you need to actively approach and engage customers in the department, whether they're buying phones of some sort or not. You will also be expected to "Flip" prepaid customers to postpaid to get your sales. That being said, Walmart management is difficult to get along with. We have a bad reputation because of previous associates that committed fraud and/or theft, and any new associates that come in are expected to repair this relationship. This part varies from region to region, some stores are better than others, but as a whole I feel like T-Roc is pretty buried under bad perception and is very difficult to get store management to trust and respect us. One other thing: The above-store structure is a nightmare. It recently underwent an overhaul, and I think it's a nice improvement, but the handling was horribly rushed and thrown into place. Associates were promoted to lead positions that may have only been with the company 1-2 months and will need a lot of help to be successful and actually get commission. Even the managers above the leads got very little help and structure. Newer training procedures are better than they used to be, but still need improvement as there is a steep learning curve. New hires should be informed that there will be a level of self-teaching expected beyond the first week, but that they will have the support of their market lead when needed. This is not usually communicated very clearly and new associates often come in with the expectation of getting what amounts to a month of one-on-one training, which just can't happen with the current structure. Overall, as an associate if you are single or just don't mind the hours the job is fine. Show up, talk to people, sell some phones, you'll be fine. But don't plan on advancing and taking management positions as it is NOT worth it.
