Pros
Don't have to be on your feet or dress nicely.
Cons
Very little say in schedule, and hours start as early as 4am. Serious micromanagement is insulting. I just got out of the hospital having my gallbladder removed, resulting in serious elimination issues. No slack on bathroom breaks, in fact, On the occasion when I returned from my 10 minutes bathroom break 1-3 minutes late, my 20 something male supervisor (half my age) would yell to me through the glass window separating management from slaves,so everyone could hear; "it only takes the other girls 8-10 minutes to go to the bathroom". Everyone feels the sweatshop mentality, and we were held responsible to have extremely high call turnover rates adhered to even though some of the computers had repeated technical issues. Rather hated my self image while working there.