RUN AWAY - Shift Supervisor The Joint Employee Review

Simple. Provide quality adjustments. No insurance. No marketing headaches.

Dealing with corporate headaches and policies

It's a job that pays money.

The patients are great, most of the doctors are great, and the schedules suck. 9:30 am - 7:30 pm, and they will go out of their way to make sure you do not come close to overtime. For a company with over 950 clinics, it's bizarre just how many things are both redundant and inconsistent. I've never been forced to use so many poorly formatted and meaningless spreadsheets that seemingly accomplish nothing. Not to mention that the job required data entry of goals and KPIs that could be generated from the CRM. Speaking of which, this giant company uses the world's worst one. They disguise the heavily focused sales aspect into a bonus structure that relies heavily on selling patients expensive packages or plans they don't want, need, or can afford. They purposefully structure their pricing so that patients are financially guilted into not signing up. They pressure doctors to overprescribe treatment to coerce patients into paying more and committing to "care" longer than needed. You'll find yourself trying to talk patients out of canceling memberships because your livelihood will depend on keeping cancellations low. If you do not hit one of your arbitrary goals, no one in that clinic will receive a bonus. They train Wellness Coordinators to subvert the truth, bury the lead with their sales pitches, and convince you that you're doing what's best for patients. Even though the clinics are franchised, the corporate machine brainwashes management to believe or at least teach them how to brainwash Wellness Coordinators and doctors—that pricing of plans and changes to terms are in the patients' best interests. For example, they recently raised the minimum commitment of the membership from 2 months to 3 months and then tried to convince staff that a 12-week treatment plan was necessary for all patients, regardless of condition(s).