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The Hanover Insurance Group

Engaged employer

Customer Service Representative - Anonymous employee The Hanover Insurance Group Employee Review

3.0
Aug 10, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pretty good pay and benefits. The people I work with are great.

Cons

Not as flexible as the appear to be, hate being tethered to a phone that tracks every second of your day and simply going on break late or the bathroom too much cause adherence to be off which in return management has to discuss with you. They "give" you 80 hrs of sick time but if you over 40 hrs, you get a verbal and written warnings that could result in termination. Had to be a working mom and take sick time for kids than when you get sick you don't have time for yourself.

Explore other reviews about The Hanover Insurance Group

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent Culture stands out the most for sure.

Cons

None that I am aware of.

3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, polite, and environment for advancement

Cons

Goals are very un reasonable. They will work you to death. Extremist left wing values are constantly in your face here. Straight and Christian hate are inter woven in all of their policies and speeches etc. As a life long Democrat I even find it distasteful and inappropriate.

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