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      The General

      Engaged employer

      The General reviews

      Unethical workplace - Call Center Customer Service Representative The General Employee Review

      1.0
      Jun 28, 2016
      Call center customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is absolutely nothing positive to say about The General. It is unethical and immoral. Run, don't walk, run away from an interview. Don't even apply. Save yourself the stress and constant headache.

      Cons

      Always watch your back and trust no one. People will throw you under the bus to save their own hides. You will be set up and wrongfully terminated.

      Explore other reviews about The General

      5.0
      Jan 15, 2026
      Business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      pay, time off, work life balance

      Cons

      hostile environment at times. very high school

      avatar
      The General Response
      4mo
      Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent
      3.0
      Apr 23, 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, nice office, flexible hybrid/office policy, good benefits.

      Cons

      Integration into Sentry Ins. has been a struggle. Cultures and processes are very different, but improving over time. Lots of leadership turnover.

      avatar
      The General Response
      1mo
      Thank you for your review. I’m happy to hear you appreciate all The General has to offer employees—from our culture and benefits to our hybrid work model. As with any large-scale integration, there are bound to be challenges. But we’re proud of how our teams at The General and Sentry work together every day to bridge the gaps. We’re excited for the future as we continue to grow and evolve. Javier Sotelo – Senior Director of Talent
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