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The Driver Provider

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Needs improvements - CDL Driver The Driver Provider Employee Review

1.0
Feb 1, 2019
Recommend
CEO approval
Business outlook

Pros

The other drivers were always willing to help. They are friendly, professional, and knowledgeable

Cons

There were promises made that the company didn’t deliver on. Working conditions are unsafe. Management lacks knowledge. The buses are always dirty, and germs. Mechanics are incompetent. Overall the this company is lazy.

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The Driver Provider Response
7y
Thank you for taking time to write a review; we respect your candor, and your right to report things as you see them. We regret that your experience has been negative thus far. As your comments indicate that you are a current CDL chauffeur we invite you to engage the members of management in a discourse regarding your concerns. We feel that it is important to address a number of your points for clarification however. We believe that we take safety VERY seriously. We utilize ELDs in compliance with FMCSA mandate, though legally are exempt from doing so. We work with a dedicated third party compliance company to aid our efforts in managing hours of service and maintenance schedules. In August of 2018, six months ago from the time of this writing we received a flawless FMCSA/USDOT compliance review. This review is a matter of public record. We have recently hired (December 2018) an executive dedicated to onboarding and retaining chauffeurs. This team member is tasked with addressing chauffeur concerns and maintaining positive relations specifically with our driving staff. In January of 2019 we raised the pay for CDL chauffeurs. We have invested in nine 2018/2019 model year motorcoaches with three additional 2019 units slated for delivery in April 2019 (2) and May 2019 (1). We have added seven 2018 minibuses in the past year. While we acknowledge that our operation has ample room for improvement, we also believe that these actions may paint a more balanced picture of our operation. Once again, we regret that your experience has been a negative one, and invite you to raise your concerns directly with our management team; we are committed to creating the most positive workspace possible.

Explore other reviews about The Driver Provider

5.0
Mar 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The work environment at Driver Provider is collaborative and innovative. Open communication is encouraged, and everyone is always willing to help each other out. The management team is approachable and supportive. They provide clear direction and constructive feedback, helping employees to grow both personally and professionally.

Cons

Improving inter-departmental communication would greatly enhance productivity and reduce misunderstandings such as implementing regular cross-departmental meetings

3.0
Aug 13, 2025
Recommend
CEO approval
Business outlook

Pros

Good retirement or part time work.

Cons

Management quick to reprimand for mistake but seldom recognizes compliments from customers. Lack of maintenance on vehicles. Issues can be repeatedly reported with no action. Driver management does not reply to emails or text unless it affects their bottom line or is complaint related. Turnover rate is very high. Not employee friendly. Management expects high standard but does not listen to suggestions to improve vehicle maintenance or customer services. Some archaic protocol that would apply to pre-digital communications and services such as news papers and business publication on board.

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