Brilliant company to work for - with excellent work culture - Editorial Account Manager The Content Engine Employee Review

Offers remote work. Previously had an impressive client roster and enough people to do the work to a decent standard.

Senior leadership appears disconnected from the day-to-day realities of the job, which involves selling and managing hundreds of pieces of content simultaneously (while also producing a sizeable portion of it). Workloads have ballooned while budgets have contracted, creating a widening gap between what clients expect and what the agency can realistically deliver. Leave and time-off policies feel unevenly applied, with restrictions placed on staff during key industry events, a decision that affects morale and fuels burnout. There is a troubling tendency to treat talented people as disposable rather than as assets worth developing. The agency's inability to innovate or adapt to evolving client needs compounds all of this. Decisions feel rooted in outdated ways of working, and feedback from the team doesn't appear to filter upward in any meaningful way. Leadership operates primarily from Geneva, creating a significant distance from the UK team responsible for delivering the work day to day.

If you can secure a role in Geneva, it appears to be a very different experience. Compensation levels seem significantly higher, and workloads generally appear lighter than in the UK, where much of the operational delivery actually happens.

Senior management often appears lacking in empathy and transparency. Staff frequently feel disposable, and burnout is a genuine issue as teams are stretched thin while job security remains low. Recent redundancies affected long-serving employees who had gone above and beyond during difficult periods to help keep the company afloat. Many employees found the handling of these departures demoralising, particularly given the absence of meaningful communication from senior directors. Despite strong initial investment and positioning itself as a tech-driven startup, TCE appears slow to adapt to developments in AI and broader industry changes. The company often feels reactive rather than innovative. As the business contracts, opportunities for progression are limited. Increasingly, the focus seems to be on delivering more output with fewer resources.