Unsustainable workloads and a leadership team out of ideas - Editorial Account Manager The Content Engine Employee Review

If you can secure a role in Geneva, it appears to be a very different experience. Compensation levels seem significantly higher, and workloads generally appear lighter than in the UK, where much of the operational delivery actually happens.

Senior management often appears lacking in empathy and transparency. Staff frequently feel disposable, and burnout is a genuine issue as teams are stretched thin while job security remains low. Recent redundancies affected long-serving employees who had gone above and beyond during difficult periods to help keep the company afloat. Many employees found the handling of these departures demoralising, particularly given the absence of meaningful communication from senior directors. Despite strong initial investment and positioning itself as a tech-driven startup, TCE appears slow to adapt to developments in AI and broader industry changes. The company often feels reactive rather than innovative. As the business contracts, opportunities for progression are limited. Increasingly, the focus seems to be on delivering more output with fewer resources.

TCE used to be a genuinely exceptional place to work. Under its founder and original CEO, the company had a clear sense of purpose, genuine, lived values, and an incredible, ever-expanding, client portfolio. The founder's leadership was defined by integrity, ambition, and a real investment in the people around him. Unfortunately, that era ended abruptly, and those times are long gone.

Management operates at a remove from the people doing the work, both physically and culturally distant from the day-to-day realities of the business. Leadership is widely seen as out of touch, focused on short-term financial outcomes with no visible long-term strategy, appetite or ability for innovation, or network or ideas to replace lost clients. Workloads are high and continue to increase as staff are laid off, with pressure piled on relentlessly and no corresponding increases in pay or resources, despite the prestigious, high-value client list that demands exactly the opposite. There is widespread concern among staff about work-life balance, the absence of meaningful mental health support, and job security. Redundancies happen regularly and are consistently handled poorly, with little transparency or compassion, each round further eroding any remaining trust in leadership.