Started out great and then took a swan dive - Prime Time Sales The Container Store Employee Review

3.0
Jan 31, 2012
Recommend
CEO approval
Business outlook

Pros

Pay is higher than the average retail. Health benefits are available to all employees. They also offer pet insurance. Great discount policy. Fellow employees are like family. Most product quality make it easy to sell

Cons

They do not have employee parking, so you have to walk at least 1/2 mile if you drive or 1/4 mile if you ride the train or pay $6.00 a day to park in a lot. Things started great 4 years ago when the theory was to take care of your employees. But the last year changed dramatically. 1 equals 3 is the official motto. One great employee equals 3 regular employees, but that has now changed, unofficially, it is 1 equals 5. Being a two story store, it needs to be staffed with at least 4 to 5 people to give good customer service, but there were many days we only had 3 to 4 people, having on on the register, and one on the second floor and a manager. So many times customers complained there was no one on the sales floor to help. Not to mention the unrealistic sales goals, yes, I know they are in the business to make money, but too much is spent on changing the store layout every few months...they should save the money on the labor of the constant changes and keep the money on the employees so that we can service the customers! I could go on and on about the changes in the store, but I won't, better to use my energies elsewhere.

Explore other reviews about The Container Store

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Their business, benefits and products are all incredible.

Cons

My position did not allow for a healthy work/life balance. I was never "off".

2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay for the most part

Cons

No raises, no bonuses, as an IC doing every other department is more important. Lots of forced overtime at the last minute.

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