Skills learnt, but not worth the stress. - Community Associate The Cluster Employee Review

- Amazing members and supportive staff create a great work environment - Flexible shifts and rosters - Free food from leftover catering - Prime CBD location between Southern Cross and Flinders St. - Strong resume builder with career progression; upskilling is fast-tracked as roles open when others leave. - HR team is consistently kind and helpful - You can really make the workspace your own.

- High turnover; most staff leave within 6-12 months, with over 15 team members departing in the past two years. - Community team is stretched thin, expected to handle cleaning, dishes, making coffee and tea, as well as finance, marketing, social media, building management, IT issues, emails, and calls—often without fair compensation for the workload. The focus should be on enhancing member experience, not administrative or operational tasks. - Hard to reach revenue targets for events and meeting rooms without additional support or resources to reach them. - Management often delays filling vacant roles, leading to staff burnout and increased workload, especially during sick and annual leave. - Internet frequently disconnects, which frustrates members and has led to many choosing competitors for more reliable service. - Outdated furniture and facilities; some pieces have been around for a decade with visible stains, wear, and broken parts. Limited budget restricts event quality and space upkeep, causing members to question the value of their membership. - Slow company growth and no expansion despite 10 years in business; instead, the sister brand has closed a location. - Favoritism within the team, impacting morale and growth opportunities for the rest of the staff. - Onboarding, HR documents, and training processes are outdated, with little training or support when promoted. - Most operational support like finance, marketing, and HR comes from overseas, causing delays and communication issues. - Reporting issues to upper management rarely leads to timely or effective changes. In two specific cases, concerns over a team member’s workplace behavior were reported, but staff felt nothing was done to address the issue.

In recent months it has taken a genuine turn for the better and I genuinely love my job! The staff are the heart of the brand and I always laugh with everyone. The work is varied and challenging at times but I wouldn’t want a job that is the same old stuff and boring. I am going to be hopeful for the future especially with new leadership that actually listen to our feedback and communicate really well.

It is stressful when we’re busy and staffing problems but I think it will improve