Recently improving - Community Associate The Cluster Employee Review

- Learn a multitude of different skills - Deal with high value sales of long term space leases - You get the opportunity to perfect your barista skills - Unlimited coffee for the staff - Tons of leftovers from catering for events - The members are super lovely and you can make real connections with the people you work with everyday - The operations staff are super lovely and you can make lifelong friends

- Management show blatant favouritism for their staff - highest turnover of staff I have ever experienced with little refill of lost roles (12 staff left in 10 months and only 2 were hired to cover the loss) - Was expected to take on tasks not relevant to the job description (maintenance - changing lightbulbs, being the main IT point of contact in Australia, fixing broken keys/locks OR dealing with finance/marketing issues due to those teams being overseas and not able to help) - Lack of training for the roles (it is a lot of just finding out as you go and no preparation) - Low budgets for member experiences, member engagement isn’t high because people are tired of not receiving all that much from the company other than the space. - Furniture is outdated and dwindling as it gets broken and not replaced (one of the nicest meeting rooms has old, gross chairs and instantly lowers the quality of the view it has) - Staff have been getting injured from moving furniture for event setup with no changes for how setup can occur from the higher ups. - Promises of career growth are empty words (or followed through 8 months after being promised) - Constantly working in an understaffed condition where people get highstrung and not all tasks get managed and resolved properly - When a staff member said something of concern to their mental and physical wellbeing, the manager just brushed it off as a joke rather than doing a wellfare check on them.

- Amazing members and supportive staff create a great work environment - Flexible shifts and rosters - Free food from leftover catering - Prime CBD location between Southern Cross and Flinders St. - Strong resume builder with career progression; upskilling is fast-tracked as roles open when others leave. - HR team is consistently kind and helpful - You can really make the workspace your own.

- High turnover; most staff leave within 6-12 months, with over 15 team members departing in the past two years. - Community team is stretched thin, expected to handle cleaning, dishes, making coffee and tea, as well as finance, marketing, social media, building management, IT issues, emails, and calls—often without fair compensation for the workload. The focus should be on enhancing member experience, not administrative or operational tasks. - Hard to reach revenue targets for events and meeting rooms without additional support or resources to reach them. - Management often delays filling vacant roles, leading to staff burnout and increased workload, especially during sick and annual leave. - Internet frequently disconnects, which frustrates members and has led to many choosing competitors for more reliable service. - Outdated furniture and facilities; some pieces have been around for a decade with visible stains, wear, and broken parts. Limited budget restricts event quality and space upkeep, causing members to question the value of their membership. - Slow company growth and no expansion despite 10 years in business; instead, the sister brand has closed a location. - Favoritism within the team, impacting morale and growth opportunities for the rest of the staff. - Onboarding, HR documents, and training processes are outdated, with little training or support when promoted. - Most operational support like finance, marketing, and HR comes from overseas, causing delays and communication issues. - Reporting issues to upper management rarely leads to timely or effective changes. In two specific cases, concerns over a team member’s workplace behavior were reported, but staff felt nothing was done to address the issue.