Pros
- work from home if you are disabled and INSIST - Interesting job experience - Great flexible hours - Chance for overtime - Some of the trainers are excellent when you are able to talk to them
Cons
- Insisting for months that I would be required to drive into the new office (50 mile round trip) despite being EPILEPTIC and deemed by my Drs unsafe to drive with multiple ADA papers!! After multiple meetings and frustration to the point where I had to be blunt and let them know they would be firing me specifically for disability related reasons, they relented. - Not enough training!! The "articles" only show you a few types of claims and describe the system as though you are fluent in it. If you are a hands on learner, someone who is unable to get it within the first month, someone whos performance will tank when you are stuck in the "question queue" trying to complete a claim, RUN. Apply elsewhere!! - Some trainers wanted to be DONE and did not want to have to put in their time training new employees. This led to multiple people in my group not knowing how to do some types of claims and needing extra help and being placed in a learning curve. - Managers will tell you the quality of the claim is important, not so much the speed. They will go back on this when it takes you longer to fix a claim with 200 error lines and will have a "performance meeting" telling you they are disappointed it took so long.... Its a roulette wheel on if you get a claim that takes a few minutes or one that takes longer and you can guarantee you WILL be yelled at if you get one that takes longer and that is out of your control.
