would not recommend - Senior Advisor The Cigna Group Employee Review

3.0
Nov 4, 2023
Recommend
CEO approval
Business outlook

Pros

large company, potential to grow but will take YEARS to get where you want; lots of orgs

Cons

too much politics to allow anything to get accomplished; with all the mergers, there's an "us vs them" culture. Many of the employees have been there for a decade+ and aren't happy about new people joining and don't want to consider other ways of doing things. I've heard there are better groups but it is hard to find those groups since the Technology Org is so complex and some managers keep you isolated so you're trapped. As employees, we have to use Cigna insurance which is really terrible, especially if you don't live in a big city. Very little options for providers, they try to force you to use their mail order pharmacy and pull them away from your personal pharmacist and you pay out of pocket for all appointments until you reach a deductible of thousands of dollars. They reimburse so little that I had to pay out of pocket for a generic drug b/c Cigna reimbursed so little, it didn't even cover the pharmacy's cost. My specialist is constantly fighting with cigna to pay the contracted/negotiated rate that cigna agreed to but still denies/will not pay.

Explore other reviews about The Cigna Group

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

An amazing group of teams that are very knowledgable

Cons

A lot of bureaucratic processes that delay rewarding hard working individuals.

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The Cigna Group Response
3d
Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.
4.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
3w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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