Administrative Assistant - Administrative Assistant The Cigna Group Employee Review

2.0
May 30, 2015
Recommend
CEO approval
Business outlook

Pros

Medical Insurance / Dental Insurance / 401K / Paycheck

Cons

Working at Cigna was not a good experience. I never loved it there. When they went to Banding - as opposed to the salary grades the Administrative Assistant lost ground from the midpoint to the market value. Of course this benefited some - mostly the higher ups who were already making alot of money. The money is not good and the raise are lousy - maybe good year is 2.5% no more. Also, when you work as an AA, I had two situations where my managers kept adding in more and more people for me to support. This was done so he/she could appease the peers they had and the matrix partners. So essentially I was working for the same money - no compensation was given for the extra work, there was no reward for the extra support at the compensation time and it was a demoralizing feeling but I was being required to please more people and it couldn't be done all the time. Most middle managers - (maybe not all, but alot) - and this applied to the Band 4 and Band 5 managers have a strong sense of entitlement and feel superior - they can be rude and mean to those below them. I think this results from them making so much money and have an overestimated sense of importance. They get away with treating others like dirt because when push comes to shove the higher manager will tend to give then the benefit of the doubt and/or back them up. Alot of the time people go without reporting so saying anything about these managers who can be abusive because they know it will be futile. Insurance is o.k. but every year you are getting less and paying more for it.

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5.0
Jun 23, 2026
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CEO approval
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Pros

An amazing group of teams that are very knowledgable

Cons

A lot of bureaucratic processes that delay rewarding hard working individuals.

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The Cigna Group Response
6d
Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.
4.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
4w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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