Overall Not the best place. - Customer Service Associate The Cigna Group Employee Review

2.0
May 4, 2015
Recommend
CEO approval
Business outlook

Pros

Little pros - 401k is really good - Good hours - Co-workers were the biggest plus

Cons

- Pay wasn't all that great in the means of the value market - PTO was difficult because they never had enough for each department - PTO/Sick days were combined, if you had to call off you took away from your PTO - Calling off was frowned upon, with bad weather, or even if you had a doctor's note - Favoritism was a HUGE factor with this company, if you weren't buddy-buddy with the managers. Good luck getting anywhere - Computer systems/phone systems were always crashing, and when on a call it could take up to 5 minutes to load everything. - The managers did not want to take escalated calls. - The benefits they offered.. Was a JOKE, unless you only needed dental or vision, which in that case that was the only decent thing. High medical deductible, and the cost out of paycheck was ridiculous. - They say you can advance, but when it comes to it, if there is someone who has a degree, they get it regardless if you're the better, hard worker employee - No rewards or bonuses for hard work. It's unnoticed - They don't focus on the employees needs, just the stockholders needs - High turnover rate

Explore other reviews about The Cigna Group

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

An amazing group of teams that are very knowledgable

Cons

A lot of bureaucratic processes that delay rewarding hard working individuals.

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The Cigna Group Response
6d
Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.
4.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
4w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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