Payer Solutions/ Cigna horrible company - Claims Lead Representative The Cigna Group Employee Review

1.0
Mar 10, 2022
Recommend
CEO approval
Business outlook

Pros

Work from home that’s about it

Cons

Extremely racist, lacks diversity, management shows favoritism and gets upset if you are unwilling to kiss their butts. The segment I worked for called Payer Solutions fired all of the claims in my office wxcept 2 people, just to outsource their jobs to Malaysia to pay pennies on the dollar. The healthcare sucks, lack of growth within the company unless you are white, or kiss butt. As the cost of living is increasing they are unwilling to give you decent raises, but they love to give out a bonus. Also when they merged with Express scripts changed me from salary to hourly and my job title. Last year they gave us a poor excuse as to why we were not getting raises was due to covid only bonuses, which makes no sense since they are a heath insurance company. It’s so much more I can say, but this is a horrible company I highly don’t recommend it for anyone unless you are in a position very high up. I’m excited to be with a new company that has diversity in it’s teams, management, and very high up positions, pays very well, and amazing insurance. Also I want to note I’ve had the same raggedy computers working for Cigna for the past 7 yrs, new company gives you laptops and encourages you to take meetings away from your desk for example go on walks.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
4.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
2w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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