Wouldn't wish this job on my worst enemy. - Customer Advocate The Cigna Group Employee Review

1.0
May 24, 2021
Recommend
CEO approval
Business outlook

Pros

I had one supervisor that helped me in getting unexpected time off covered

Cons

You are expected to perform a "script" without sounding scripted. You are "required" to follow up with customers but granted no time to do so, and penalized when you have too many pending follow ups. When asking for assitance, you are given minimal effort from someone with less experience than you. Your performance expectations are unattainable, and it is impossible to meet a standard set by people who have never worked on the front lines of the call center,

Explore other reviews about The Cigna Group

5.0
Mar 2, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mentorship opportunities in new areas

Cons

None I can think of.

avatar
The Cigna Group Response
4mo
Thank you for sharing your experience. We’re always looking for ways to improve, and we encourage your feedback to help us grow.
4.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
avatar
The Cigna Group Response
1mo
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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