Pros
Pros include getting to learn about several disabling conditions, work from home lessens travel time, paid team outings to fun places, nice coworkers. Pay & PTO initially seem like pros as well but you soon find out why they aren’t pros.
Cons
Mgmt says goal is for each ongoing claim manager to have 107 claimants or less, yet we consistently have about 170 claimants, which is arguably enough work for two jobs yet you’re being paid for one job. It’s impossible to keep up & you’re constantly expected to be under x amount of tasks on a weekly basis no matter how many new claims you get. Mgmt openly admits you have too much work on your plate but doesn’t do anything to improve processes or appropriately manage their expectations. They say it frustrates them as well but act as if they have no say so in the matter. You get ample PTO but there is no backup person keeping up on the claims when you take PTO, so taking any time off puts you significantly behind even if you just take one or two day’s off, & then you’re either expected to work a ton of overtime before or after you take PTO to catch up. So there’s ample PTO but using it only makes work harder to keep up with. The salary seems great at first but you often work 50 hours a week on a regular basis just to meet the task requirements & then realize the salary isn’t that great after all, even with overtime pay. Not much work life balance at all, especially if you have kids. Also, while they hire you on at what seems like a good salary, the raises aren’t that great from what tenured employees say.
