Pros
Decent Pay for Entry Level Position. A large amount of Personal Days. Co-workers are for the most part easy to work with. The managers are for the most part good people, they just have their hands tied with the upper management.
Cons
Upper Management is more concerned about numbers than their employees. Very strict about bathroom breaks when you're on the phone. The actual product of the Home Delivery Pharmacy often makes mistakes with patient's orders, putting the Customer Service Reps in a tough position on the phone. Policies are always changing without notifying the employees, which makes it hard to keep track of. Upper Management provides no incentives when they force more responsibilities on your plate. They do not adjust your call metrics when you are provided with more responsibilities that make it almost impossible to keep up. Since employees are treated as numbers, the atmosphere in the workplace is less than ideal.
