employer cover photo
employer logo
employer logo

The Cheesecake Factory

Engaged employer

Miss it Already, Miss it Always - Gm/Assistant General Manager The Cheesecake Factory Employee Review

4.0
Oct 15, 2014
Recommend
CEO approval
Business outlook

Pros

The Cultural and Systematic approach , along with the workplace relationships created make it an outstanding work experience. The amount of sales potential make it lucrative in any position. This is due to the amount of hard work that comes with employment at a world class restaurants. It's like a theme part (e.g. Magic Kingdom D.W.)The guest wait to eat just like they wait for space mountain. It were people plan to celebrate at or come everyday to eat. One has the opportunity to advance if you navigate correctly through a very an opportunity laden restaurant company. The ever changing , but foundationally the same formula makes it possible for any competent -hard working manager to advance. Showing up early, staying late , building relationships, and learning the vast amount of operational information makes opportunity at the leader in upscale casual dining. Every location is unique as far as the "characters" but the story is always extremely the same. Busy and ever evolving. The restaurant is a cutting end, world-class, advanced operational profit machine. Your co-workers become you best friends and the company creates magical experiences for the staff and the guest. It will be challenging and most likely the most complex, busiest restaurant your ever work at. It fun going to work if you like hospitality and sales volume.

Cons

Like any corporation who you know is often what moves you forward rather then what you actually do. Your direct supervisor is judge, jury, the major decision maker in your career progression. Often nepotism ,personal friendship advance people, rather than actual contribution. Mid- level management is potentially really leaned on to operate. You earn you money coming up. Accountability is inconsistent and many talented managers are not advanced in favor upper-management friendships. Each restaurant is like a 10-15 million dollar government. Truly ran like a Kingdom. Just hope you have a god royal family running the fraternity, sorority, even sometimes cult-like atmosphere.

Explore other reviews about The Cheesecake Factory

5.0
Dec 18, 2025
Recommend
CEO approval
Business outlook

Pros

If you want to work at one of the world’s best run dining businesses, this is where it’s at. I work at the Union Square, San Francisco location, and although it is intense, it’s rewarding, financially, physically and spiritually IMO. It’s clear that decades of effort have gone into crafting the business. They run it lean, so it’s an effort to deliver an excellent experience. But that is part of its greatness - if you are at all interested in understanding how to run a business well. The managers and general manager are all well chosen, character-wise, which is refreshing in the hospitality trade where difficult personalities can often be a drag. It’s probably due to the extensive formal training, that creates a high degree of professionalism. Far above average for the industry.

Cons

It’s a struggle to get all the hours as a server you want. This is due to practical/economical considerations, since the restaurant needs a deep bench of staff, to guarantee staffing, and accommodate changes to schedules by employees- and as far as I can tell, it’s no different across the current restaurant industry in SF. Obviously the more tenure you have, the more trust and hours they give you. So expect to be assigned server and runner shifts, and ‘breaker’ shifts where you relieve other servers. But in all cases you still make tips. Though working as a server is best.

4.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

good pay to works worked ratio

Cons

have to work all holidays best time to make money is night shifts so really limits social time with friends and family

See reviews by: Helpful|Rating|Date|All