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The Cheesecake Factory

Engaged employer

Steady money and flexible schedule but very stressful!!! - Server The Cheesecake Factory Employee Review

3.0
Jun 5, 2013
Recommend
CEO approval
Business outlook

Pros

Flexible schedule which is a huge reason I stayed there for as long as I did,aside from that it's very structured which works well for some people and since it's usually very busy you make steady money due to the amount of tables you have over a full shift but some locations like the one I worked at have huge tourist and foreigner clientele meaning you might have 16 tables in a shift with 4 leaving you 18% or more,8 tables leaving you a normal 15% and 4 tables leaving you 10% or less or possibly totally stiffing you,you just hope it's the $25 check stiffing you and not the $150 check.Many days you go home with 10% of your sales or sometimes way less after tipping out other staff members,I've seen servers go home with $25 on $500 in sales.Sidework is not bad at all.

Cons

Serving at a location with so many foreigners and tourists you have to have very thick skin and put the many bad tips behind you or you might freak out with your next table,serving there is not a job many people can handle.I saw many servers look like they wanted to punch someone after getting $3 on a $97 check and then somehow have to be pleasant with the next table knowing that that tip had nothing to do with their service as the majority of servers there do a very good job,but know they have to suffer because a table comes from a country where tipping is not customary and if you dare tell them anything you risk being fired.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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