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The Cheesecake Factory

Engaged employer

The Magic is gone - Server The Cheesecake Factory Employee Review

1.0
Feb 16, 2019
Recommend
CEO approval
Business outlook

Pros

Met some great lifelong friends

Cons

Terrible Management. Favoritism is of control. Tips are not what they used ot be and you a required to claim 12% of your sales even if you dont make that. You will be written up and forced to claim the money they say you should have made. The portion sizes have gotten smaller and the prices keep going up.

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The Cheesecake Factory Response
7y
We're so sorry you had such a negative experience with us. We work extremely hard at creating an awesome work environment for our staff, so to hear this is very disappointing. If you don't mind, we'd love to hear from you in more detail. Can you please call our staff relations department when you can? Our number is 818-871-3000.

Explore other reviews about The Cheesecake Factory

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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