employer cover photo
employer logo
employer logo

The Cheesecake Factory

Engaged employer

Busser - Busser The Cheesecake Factory Employee Review

1.0
Jun 1, 2018
Recommend
CEO approval
Business outlook

Pros

Got to work with good people

Cons

Had to wash silverware and dishes and then get yelled at by management. Management should tell the dishwashers to do their jobs instead of yelling at the bussers. Hours were very long, sometimes I would work until 2am. Doubles are 16+ hours. Bussers get treated like trash and are expected to do A LOT more side work than anyone else. They also kept lowering the amount of money the servers had to tip us out, so the pay was just getting less and less

avatar
The Cheesecake Factory Response
8y
Thank you for taking the time to write us this review! We're sorry to hear about your concerns and issues you had while working with us. The Cheesecake Factory is designed to be fast-paced while providing the best dining experience for our guests and also working to provide as many growth and learning opportunities for staff as possible. If you would like, please feel free to call staff relations at 818-871-3000 if you would like to share more so that we can make any necessary adjustments. Thank you!

Explore other reviews about The Cheesecake Factory

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

See reviews by: Helpful|Rating|Date|All