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The Cheesecake Factory

Engaged employer

To respect the employees, and genuinely listen and want to help instead of treating them secondary. - Server The Cheesecake Factory Employee Review

3.0
Jun 12, 2008
Recommend
CEO approval
Business outlook

Pros

It's corporate but not militant, still pretty relaxed atmosphere to work in.

Cons

CTS reports are taken into consideration 100%. So if a random person is a secret shopper, a person who can get a free meal through contacting the company through the internet, and they liked or disliked your service, they can and will be filed in your report. If you get 3 below 70% no matter the time span, then you are fired. If you're a good employee or not. Corporate gives no exceptions, and managers don't even check to see , they take the guests word for true no matter if they lied or not. The guests can say whatever they want and are always viewed as correct over the actual employee, the guests side will always be listened to, the employees won't- shouldn't it be the other way? A guest can leave, and often does, leave no tip, employees are not allowed to ask if there was a problem with the service, or they will be fired, and a manager will never stick up for the employee and ask if there was a problem to the guest. Basically the guest can always get their way, including getting their meal for free no matter what the complaint. The employee is secondary, but without the employee there would be no guests!

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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