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The Cheesecake Factory

Engaged employer

Terrible place to work, great place to eat if you wish to financially support a terribly run and greedy corporation. - Server The Cheesecake Factory Employee Review

1.0
Dec 26, 2008
Recommend
CEO approval
Business outlook

Pros

You get to meet a lot of different kinds of people, and help people have an enjoyable experience. This applies to the clientele as well as the staff. Also the food there is really good.

Cons

The management is horribly inept and entirely profit driven, the staff is treated as expendable resources, and the hours are long and the work is hard. In addition, it is very hard to get enough hours for insurance, and if you do happen to be lucky enough to shark shifts for insurance, you can only sign up for 2 weeks out of the year. If you miss it, say because you're a few hours short, you have to wait til next year. Also there is little to no opportunity for advancement. Roughly 80% of the staff had college education of some sort, ranging from short certificates to masters degrees. It's a pity they don't reach into the staff of people to get some of the servers into higher management since the servers actually interact with the customer base.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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