Feb 22, 2016
Anonymous employee
The Chat Shop Response
9yHi, it’s Amy, Team Manager and Head of Recruitment. Thank you for your feedback. I'm sorry to hear about your experience at The Chat Shop. There's no question that sales and lead generation are hard jobs anywhere, and you're right that we ask a lot of our team. I speak with new chat agents every day and I tell them that this is hard, especially at the start. It's hardest at first because they don't have any existing confidence in their proven ability; they can't reach pull from their collection of anecdotal successes and use them to soldier on when they're having a rough day. I take solace though in the fact that we have a lot of very successful team members here from all walks of life and from a variety of prior experiences. So I know the job is doable at any age and with any other life circumstances, and I know that many people are very successful at it. It's not for everyone though - I will concede that point. However, all of our agent team have control over their own working schedule and we are happy to accommodate personal and professional obligations when assigning shift patterns to our agents; university students and new parents are among our friends and colleagues here at The Chat Shop. All team members have a direct messenger channel, with no access restriction, to the founders. Anyone can use this to provide feedback, raise grievances or (more often than not) send a virtual high five. Each month we share all company data with everyone, and do whatever we can to over communicate as we know it’s our team that’s the secret sauce to our success. We’re happy to say that for most people we get this right, but appreciate you taking the time to share how we can get even better in the future.
If you would like to share more about your experience please contact us by emailing hello@thechatshop.co.uk so that we can set up a time to talk. Thank you again for the feedback; it helps us make The Chat Shop a better place!