Pros
There are some great, smart people who work here, driven by the idea that what we do helps schools. Good benefits like work from home flexibility depending on your role and team, good amount of time off. If you can get past the Fake Nice feel, or if you get into the inner circle, you can do and learn a lot from working here.
Cons
This place has become top heavy - too many chiefs and not enough indians, and most of the chiefs are manipulative and the indians are underappreciated. Some people are hired and paid way too much to do who knows what. Others are hired as overqualified overachievers (underpaid and undervalued), taken advantage of because they think what they're doing is helping kids (and ANet throws their core values in your face if you aren't killing yourself to work overtime and be nice to everyone all the time), then either promoted to made up roles as desperate attempts to get them to stay, or upper management will make up reasons about why they can't compensate you the way you deserve. Culture is avoidant of even healthy conflict, you can't be honest if you disagree or have another idea because people will shut down and then gossip to others behind your back, and if anything management encourages that by listening and acting on hearsay and not cutting it off at the source. There are so many overly structured, frequent, pointless meetings, used to get everyone and their mom involved so it takes 10 times longer than necessary, and yet when you are asked to give feedback, anyone who suggests alternatives to meetings is basically force fed propaganda to get on board. There's a culture of faking nice and talking around things while pretending we aren't, and being forced to follow the direction of those who are power hungry and perceive themselves to be experts but lack knowledge and good judgment. Decisions are made based on fear of making any one school unhappy and there is no risk taking or interest in change/new ideas (despite the Bold Thinking core value). If you don't follow like a good soldier and drink and preach the anet kool aid, you will end up hearing about it through passive aggressive feedback that somehow finds its way to you indirectly without a chance to defend yourself.