Fun place to work, but disorganized - Anonymous employee TextNow Employee Review

3.0
Sep 17, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun, energetic culture with genuinely great people Relaxed, casual environment where you can be yourself Good exposure to SaaS/tech, and opportunities to learn if you take initiative

Cons

Very disorganized, with priorities shifting frequently Lack of structure made it hard to plan or see clear career paths Leadership communication could have been stronger Hired over 40 people in Q1 of 2025, and fired 20 at the end of Q2

Explore other reviews about TextNow

5.0
Aug 29, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mission driven company, with no brilliant jerks policy.

Cons

Some constantly changing priorities cause swirl and inability to execute at times

1.0
Jun 18, 2025
Recommend
CEO approval
Business outlook

Pros

Good Pay Decent benefits (used to be a lot better)

Cons

- Senior Leadership team has no idea what they are doing and make bad decision after bad decision. -No adherence to process, no standards and no accountability! - The company culture has completely tanked over the last 2 years, TextNow used to be a great place to work.

7
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TextNow Response
11mo
Thanks for taking the time to share your feedback. We're glad to hear pay and benefits meet your expectations, as we’re always working to ensure our total rewards remains strong. We’re truly sorry to hear that your experience at TextNow hasn’t matched your expectations. Especially if you’ve seen a shift in the culture you once valued. As you know, culture is something we take very seriously, with our Values Bootcamps, culture interviews and more. We know it requires ongoing attention, reflection, and effort from everyone, especially our leadership team. While we recognize that not every decision will land perfectly, we are committed to learning from both our wins and our missteps. We value open and honest feedback and are constantly working to improve processes, clarify standards, and build stronger accountability across the organization. We will continue evolving to create a place where people can do the best work of their careers.
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