Sinking Ship - Do not climb aboard - Client Liaison Tesseon Employee Review

1.0
Apr 18, 2024
Recommend
CEO approval
Business outlook

Pros

All the pros have left this company by now.

Cons

This used to be an amazing place to work. My supervisor put together an amazing team where we were free to contribute ideas, we felt appreciated, and we were a tight nit group that excelled at our jobs. Then Rick Cottrell, the CEO, took the company and threw it in the trash. They first fired our supervisor with no notice at all. The next day, they held an all staff meeting where they said things such as: "we decided to separate," "we can not have any fall off," "we had to make a sacrifice to break through the ceiling," and that "our heads need to be screwed on straight." They then had individual meetings with each member of implementation to a) figure out if we were still on board and b) find out what we do (turns out, no one not on implementation had any idea what we actually do). From our perspective, our supervisor never did anything wrong. She worked overtime to make sure clients got finished on time, she was amazing at coming up with creating solutions, and she made us WANT to come into work. The air in the office had lost it's joy and it was tense. The head of sales was taking over looking after the implementation team at this point, even though he didn't know anything about implementation (and was a poor leader). He would constantly walk around our cubicles, watching us like a hawk as if we all had done something wrong. It created an extremely stressful environment. A week later, they fired another person on the implementation team. They had another meeting with implementation and told us the rest of us were here because they WANTED us. It made us feel like any of us could lose our job at any moment if we did one thing that they didn't love. I was in the next round of firings. Two weeks later, the HR rep from Jeff City came in and terminated myself and another member of the implementation team. I wasn't told why I was being terminated, just that I needed to leave the building, leave my stuff and that it should be mailed to me. When it was mailed to me, several of my Halloween decorations were broken as if mishandled (that's more of a personal pettiness). I kept in contact with a coworker of mine and he said it only got worse. Over the next 7 months, they continued to fire the implementation team until only 2 were left (we were originally 10). They attempted to hire one other member for the team, but fired them too shortly after. The two that were left were expected to each do all 10 peoples' jobs and were not once offered a raise or a bonus. The two of them walked out two days ago when the Sales manager started cussing at them because he's not able to handle constructive criticism. I'm honestly surprised it took them that long. Working there my last couple of weeks was some of the most stressed I've ever been. It felt like our jobs were constantly at stake and any tiny miss-step or wrongdoing could cost us everything. I am now working for a new company that uses Tesseon as a payroll provider and their response time is abysmal. It often takes a week to get any kind of response and 2 or 3 weeks to get any kind of help. Our company used to be someone that felt like they cared about the clients, that they could actually help them. Now they're just another useless cog in the corporate machine because the CEO bought his 6th company to burn everything from and then sell. I don't recommend them either as an occupation or as a payroll provider.

avatar
Tesseon Response
1y
Thank you for sharing your experience and feedback. We acknowledge the challenging period you described and have since taken significant steps to address the issues raised. We've brought in new leadership for our customer service and implementation departments, focused on fostering a positive work environment and improving service quality. We're actively rebuilding trust and improving communication through regular feedback sessions and open-door policies. We've reassessed staffing needs to manage workloads effectively and implemented new processes to improve client response times. We're dedicated to rebuilding a company culture that values creativity, teamwork, and employee well-being, recognizing that our employees are our greatest assets. While we regret that your experience was not positive, your feedback has been instrumental in driving these changes. We're committed to continuous improvement, rebuilding Tesseon as a great place to work and a reliable partner for our clients. We appreciate your dedication during your time with us and wish you the best in your future endeavors.

Explore other reviews about Tesseon

5.0
Oct 21, 2024
Recommend
CEO approval
Business outlook

Pros

Tesseon is in the midst of a transformative shift, redefining its culture while implementing new processes, procedures, and workflows. These essential changes are unlocking greater opportunities and setting the stage for future growth. Since joining the leadership team, I've witnessed an impressive sense of ownership among our leaders, who have turned past challenges into valuable lessons. They are laying the groundwork for a company where employees feel included, heard, and actively engaged in decisions that impact them. Though the journey continues, the future at Tesseon is filled with exciting potential and promising developments.

Cons

Navigating multiple systems, platforms, and CRM tool can be overwhelming, but this is a common challenge in growing organizations. As Tesseon continues to review its internal processes, there are opportunities to streamline and improve its technological infrastructure to enhance overall efficiency.

avatar
Tesseon Response
1y
Thank you for this thoughtful perspective as a leader at Tesseon. We're proud of the transformative changes our leadership team is driving and the collaborative spirit we've fostered during this period of growth. Your insights about our evolving culture and our collective commitment to employee engagement reflect the dedication of our leadership team. We agree that our technological infrastructure presents opportunities for improvement, and we're actively working on streamlining our systems to create a more efficient work environment. We appreciate your leadership contribution in helping drive Tesseon's continued progress and success.
1.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

no micro management, early out on Friday's

Cons

terrible leadership, no standardized processes, no workload balance, employees treated unfairly, information withheld from employees, money first mindset, clients not prioritized, terrible communication, lack of training, lack of direction, no check ins with management, no room to grow

1
avatar
Tesseon Response
3w
We appreciate you sharing your perspective, and we want to respond openly. The points you raised matter to us, and several of them reflect areas we have been actively addressing. In the first and second quarters of this year, we made significant investments in our customer service department, including dedicated training and development, so that our people are well supported and our clients receive the highest level of service. It is unfortunate that the timing of your departure meant you were not here to experience those improvements firsthand. That said, no statistic erases an individual experience, and we take it seriously that yours did not meet the mark. We remain committed to doing better every day. We wish you success going forward.
See reviews by: Helpful|Rating|Date|All