RUN - Member Experience Specialist Tend Employee Review

1.0
Feb 10, 2025
Recommend
CEO approval
Business outlook

Pros

You used to get $1000 in dental care but of course, they changed that where you have to be reimbursed in a check a month later. If I had the money to throw $500 on an overpriced night guard I wouldn't need to get it here.

Cons

Words cannot describe how much this job sucked. They micromanage you throughout the day, their metrics are unattainable, and they play favorites. I haven't hated a job like I did here in a very long time. I lost a parent while working here, I took a week off and the following week I was written up for not meeting my metrics. You can do better.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We understand that aspects of the job, including performance expectations and policy changes, can be challenging, and we appreciate your perspective. Our goal is to create an environment where employees feel supported and set up for success, and we recognize there is always room for improvement. We are truly sorry to hear that your time with us was difficult, especially during such a personal loss. No one should feel unsupported in those moments, and we regret that you felt this way. If you have additional thoughts, concerns, or feedback, we encourage you to reach out to us at people@hellotend.com to share more.

Explore other reviews about Tend

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
2d
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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