The ship is sinking - Anonymous employee Tend Employee Review

1.0
Dec 23, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None anymore - started out great but has gone downhill fast. Pay and benefits are below market and the company continues to take away benefits - less paid holidays

Cons

Leadership is unavailable and acts more like a dictatorship than leaders - no training or guidance. You are told to do a task with no direction or understanding of how to do the task. when you seek assistance/training you are directed to search the internet or read a book "thats how I learned" or "I worked with someone and that is how they learned". Team events should not take place on Sundays or even off the clock.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We are committed to offering overall competitive holiday benefits, and for 2025, we've carefully considered and improved our paid holiday offerings. With consistent holidays across both our Hubs and Studios, we’re excited to introduce an additional floating holiday this year. We are also investing in the growth of our leadership team, providing them with the tools and skills to become stronger, more empowered leaders. We prioritize a healthy feedback culture, offering multiple avenues for constructive feedback to ensure continuous improvement and a supportive work environment. If you would like to continue this discussion, please email us at people@hellotend.com.

Explore other reviews about Tend

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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