Pros
The staff discount on phone contracts for you and up to 30 friends. The staff discount app that gives you access to many discounts to a variety of retailers for things like grocery shopping all the way to holidays. There are other perks such as private health and childcare vouchers too. The company promote flexible working which is great if you have a young family but it's completely dependent on your manager. My manager agreed to allow me to work from home Fridays and a month later said there had been a misunderstanding...
Cons
To progress is incredibly hard. I worked in a store for 5 years whilst at university and constantly applied to get a head office job. Many of the jobs in head office ask for a few years experience even in the lower entry level roles. The HR isn't always as helpful as they can be. Many instances where I have had to contact them over my 8 years of service and small issues such as resetting a holiday allowance took a couple months because it kept getting passed round. I work in an entry level role for head office now and contracted 37 hours and asked to do 8 hours extra for research we were conducting. I asked my line manager if I get the time back as opposed to overtime and I was looked at like I had said the most absurd thing ever. She stated that sometimes in this business you have to do over your contracted hours and you wont get paid or get that time back, its just something that we do.