good supervisors, management not so much - Anonymous employee Tel-Assist Employee Review

3.0
Aug 24, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supervisors were excellent at supporting the employees and dealing with difficult callers patiently and politely. Metrics let you know where you stood. Most co-workers generally did a great job.

Cons

Little attention given to what employees are doing right. Management not open to new ideas and applied company policy inconsistently.

Explore other reviews about Tel-Assist

5.0
Apr 6, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are always hours to work if you want them, and the hours are flexible.

Cons

Maintaining stats can be challenging, and it can be difficult to move up.

2
2.0
Nov 22, 2025
Recommend
CEO approval
Business outlook

Pros

A paycheck and consistent hours

Cons

They will overwhelm you with work and praise you for doing a good job until corporate finds one small mistake and fires you without warning.

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