3.0
Aug 24, 2015
Anonymous employee
Former employee
Oak Park, IL
Recommend
CEO approval
Business outlook
Pros
Supervisors were excellent at supporting the employees and dealing with difficult callers patiently and politely. Metrics let you know where you stood. Most co-workers generally did a great job.
Cons
Little attention given to what employees are doing right. Management not open to new ideas and applied company policy inconsistently.