Needs Better Processes and Communication - Anonymous employee TeamLogic IT Employee Review

2.0
May 16, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The technical team is awesome. They really know their stuff, and helped me out a lot. The atmosphere is good and pretty collaborative, and everyone seems to get along.

Cons

Team Logic has a lot of inconsistent processes. Most everything is tribal knowledge, and best practices, while in place as much as possible for their clients are non-existent internally. There is a KB and a customer wiki, but one is woefully out of date and the other has 4 pages. The KB System needs to be rebuilt from the ground up. Also there were several times when I reached out for help on processes and told to just do it myself, only to later hear back that I'd done something incorrectly. This was super frustrating because I'd reach out for assistance before trying and then not get it. Finally there is no AC, and my cubical was hot as balls.

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TeamLogic IT Response
9y
This was an employee of another TeamLogic IT. TeamLogic IT is a Franchise organization. We are located in the Philadelphia Metro Area.

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5.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hard working team with lots of potential. Leadership is always open to contructive criticism

Cons

There is always room to improve Wish there was more time to get to the root cause of issues everytime. We generally do, but sometimes the demands of the other clients don't accomodate spending more time on a ticket.

1.0
Jan 13, 2026
Recommend
CEO approval
Business outlook

Pros

The hours are nice 8am-5pm Mon-Fri

Cons

The owner is very rude and there are so many things that are undocumented. It makes trying to learn the environment difficult. The owner also likes to belittle people in front of everyone else and is extremely unprofessional. This is by far the worst place I have ever worked in my 20 years of IT work.

3
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