Pros
Flex time, not micromanaged, chance to address problems found with management and they listen and act on it, no work station sharing, onsite gym, great breakroom, everyone is willing to help and answer questions from the supervisors down to co-workers. Being cross trained in order to handle different claims problems from difference insurances and different states all at the same time keeps it from being repetitive and makes it interesting and constantly learning new things
Cons
Working accounts not specifically assigned to you can create problems correcting problems- like you work on a claim and someone follows behind without reading and disregarding all notes on the accounts and undo all of the previous work you have done on it, sometimes complicating matters more than needed! And people in an attempt to meet production do not take the time to actually read and correctly work an account and will just rebill the claim out instead of fixing it, leading it to go back into a worked status and putting it onhold so that by the time it generates back to be worked it has become a timely filing issue and is $$ lost. The time it has to take in order to get a known insurance billing issue and what is required to get it shared as an updated procedure takes a long time- and then have to hope that people pay attention to the new notices that go out.
