Pros
It’s isn’t technically a call center. Lots of food. I actually happen to love my actual job function (through the client) and will probably go do this same job, through the client directly, for twice as much pay.
Cons
Low pay, everything else is very much a call center, worse drama than Xerox had, SEVERE CULT LIKE MENTALITY. Every single good review here is written by someone they had to BEG “please go leave a good review! We desperately need it!” Or by management themselves. I walk into work everyday wondering if they love me or hate me that day. It’s like the sun and the moon, one day you are doing great and they think you’re amazing, then the next day they berate you and tear you down. I see at LEAST one person a day cry because of how they are treated. Half the managers are gone and the team stuck manager-less, while the other half treat you like trash. Unfortunately what one reviewer said was true, the owner of the company told everyone that “$200 a month is nothing. You won’t even notice it”. He, a rich man, said that to a whole lot of struggling people ( in case you were wondering it didn’t go over well) oh and also he mentioned that my team in particular had no growth coming and no new opportunities will ever arise. He is more concerned about opening a new, off shore site, solely to line his pockets while we sit here and suffer because he won’t even shell out a decent benefits package for us. Yeah, if you need benefits be prepared to give away more than half your paycheck for less than mediocre coverage. If you have mental health issues already I suggest running as far away as you can; this place will make it worse. And if you are lucky enough to not struggle with mental health issues, still run as far away as you can!!!! You will develop them quickly! Everyone always says bad reviews are written by disgruntled ex-employees. Just remember, I’m not one of those.... I will walk into work Monday quietly, and act like I never wrote this. Please heed our warnings!!! This is a 3rd party (outsourced) company where they contract for different clients, which I suggest to never work at unless absolutely necessary.
