Pros
- Incredible technology that the employees actually believe in. - You're given full autonomy to do the right thing for the customer. - You'll work with some of the smartest and most dedicated people that you've ever met.
Cons
- If you already have bad work boundaries and an unhealthy work-life balance, Tanium is not a good choice. Burnout is real and management speaks to taking time off and importance of family but their actions are louder than their words. Employees are praised during town halls for working nights/weekends and putting in long hours to achieve goals. - TAMs are expected to do far too many roles and easily jump from the lowest skilled customers to the most advanced. You're expected to demo, pre-sales engineer, post-sales engineer, support tier 1 - tier 3/4, support the platform and multiple modules, in-depth troubleshoot network/OS/other software if impacting use of Tanium, QA, train customers, write scripts, architect, document, on-site customer visits (non-COVID times), build and maintain your own lab environments, continually train on changing technology, etc. - Customers are trained to 'ask and you shall receive'. Customers are not charged consulting hours and essentially anything can fall under the TAM support model. Sales Reps push for outlandish requests to be supported in order to upsell. - The push to release quickly and continually results in an unsupportable amount of bugs. You'll spend a lot of time troubleshooting bugs in customer environments.