Solid agency, but no direct point of contact - User Experience Researcher Tailored Management Employee Review

Hi there! Thank you so much for sharing your feedback regarding your experience with us. We greatly appreciate your insights and take your comments seriously as we continuously strive to improve our services. We're happy to hear that you had a positive experience with the client you were assigned to and that you found our compensation package satisfactory. Providing competitive pay and ensuring our employees feel valued are top priorities for us. Regarding your concerns about our communication methods, we understand the importance of direct interaction, especially during critical moments in your employment journey. We appreciate you letting us know that the transition to a portal system may have created a barrier to seamless communication, and we apologize for any inconvenience this may have caused. We are actively reviewing our processes to incorporate more personalized communication channels to address the need for direct interaction, while also striving to find the most efficient way to serve the needs of our candidates & clients. Additionally, we understand the significance of proactively assisting our employees in finding new opportunities upon the conclusion of their contracts. We are committed to enhancing our efforts in this regard, ensuring that our employees feel supported throughout their entire employment lifecycle with Tailored Management. Your feedback is invaluable to us, and we are grateful for the opportunity to learn and grow from your experience. Thank you once again for taking the time to share your thoughts. Your feedback helps us to become a better organization for both our clients and employees alike. Warm regards, Tailored Management Team