The company is changing, but in a good way - Systems Specialist TSP Employee Review

First, thank you for taking the time out of your day to write such an in-depth, detailed review of your time with us — we truly value the years of service you’ve provided. And yes, we’re extremely proud to be both veteran-owned and minority-owned! You brought up a very good point, and one that can easily be overlooked. TSP is growing, and even though we’re a relatively new company respective to those who have decades upon decades of history, we have our eyes firmly affixed to the future and the possibilities that affords. We effectively began with 4 people, and now we have over 600 employees spread across nearly every state in the country and Canada. And as we grow, we evolve — progress means change, but we take strides forward with every one of our #TSProckstars in mind. You mentioned our training facility — it’s actually now up and running! I’ve seen it myself multiple times (just down the road from our corporate office), and it’s quite impressive — I’ve never seen a training facility quite like it, but it was established so we can give our employees the tools, training and development they need to succeed, both personally and professionally. You mentioned there’s no set path to becoming “qualified” or “certified” — and to a certain degree that’s true, as it’s entirely dependent upon the position you hold and if the job requires it, i.e. some roles require a great deal of certifications and qualifications — some do not. We do provide a great deal of free training to all TSP employees available in Rockstar U on a vast number of topics and subjects, and we strongly encourage all employees to take full advantage of the free online training available to them. If there is now, or at any point in the future, a career path you see that does require training or certifications you do not currently possess, we encourage you to have that discussion with your manager. We do hear you about the time off. We strongly encourage all employees to use their PTO; however, to your point about creating general mandatory time off weekends, much of that is dictated both by the position itself, as well as the number of people available in that area to cover. Sometimes that’s a possibility — sometimes it’s not. Again, have a conversation with your manager and see if there’s anything that can be done about providing a weekend off in which you’re not on call. You make a good point — communication. It goes without saying that communication is key, and a breakdown in communication typically spells disaster. You’re absolutely right that having a manager/employee relationship in which one of those people is remote can be challenging — it’ll never be the same as having your manager or employee in the same location as the other — regardless of the industry you’re in. And not to sound like a broken record, but have a conversation with your manager and ask them for a more regular cadence on communications — establish your expectations for them — that level of communication can only help to ensure everyone is operating on the same level. Again, we cannot thank you enough for your thoughtful review, insight, and many years spent with TSP — we wouldn’t be half the company we are if it were not for employees like you — thank you.