PSA - PSA TSP Employee Review

Thank you for your contributions during your time with TSP. Moreover, thank you for providing this thoughtful and careful review of your time with us. You raised valid concerns that we have identified and are actively working towards addressing. The desire for higher pay is not falling on deaf ears. We do benchmark and market our compensation structures annually. Unfortunately, many of our pay rates are dictated by client bill rates. The simple fact of the matter is, if we continue to increase an employee's pay year-after-year without increases from the customers to our bill rates, we eventually risk going into the red. Keep in mind that TSP’s profit margin doesn't even come into equation – we're talking about a for-profit company essentially functioning as a non-profit where we aren't making any margin. To help counter any pay discrepancies or potential oversight, we’ve put into place a system to notify our management team of an employee who has not had a pay increase in the previous year. As a direct result, the number of employee change forms being submitted and approved last year with just under $1M in merit increases being awarded to our deserving employees. TSP doesn’t want to lose any clients and is fully committed to providing each client with an entirely positive, above and beyond service experience. As we continue to grow and diversify, new sales efforts are needed to find our next batch of enterprise customers. As such, TSP has just announced their largest reorganization to date along with naming a vice president of sales to lead this organization in 2018 and beyond. We absolutely appreciate your candid feedback and insight. The feedback we receive – like yours – is heard and taken seriously. Thanks again for being one of our #TSProckstars – we wish you the best.