TSP

2.0

Nov 30, 2017

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Some very good folks work there Opportunities for growth but they come with caveats They seem to know and care about the issues they are currently facing

Cons

Those very good folks, who work the hardest, get worked 3x as hard as anyone else and abused. Saying yes means they will add more to your plate at an accellerating rate. They have contracts with some clients who openly treat their contractors as second class citizens in every way. Expect overly difficult conversations and so on because you are not one of the team, just an outsider with an opinion that might or might not be considered. Opportunities for growth occur because there aren't enough people and the ones in place are underqualified (for reasons listed below) They have known for quite some time about the issues, and do seem to care, but also seem pretty powerless to solve them, or unwilling to if it costs money Pay is typically not competitive in most cases Underqualified candidates are always considered first for new positions because they cost less and cost trumps quality every time Benefits are good and bad, but follows the - what was cheapest for them to acquire - model Very little to no control over what situations their employees are put into with the clients they serve. A sense of service is great, but it goes too far here where every request from the client is responded to with an immediate Yes instead of questions of scope, timelines, goals, strategy, current workloads The harder you work, the harder they will expect you to work. The hardest workers get the worst treatment every time. The more you try, the less work/life balance you will enjoy.

TSP Response

Thank you for your time and contributions while you were at TSP and thank you for providing this thoughtful and careful review of your time with us. You bring up some very valid concerns that we have identified as well this year, and are actively working towards addressing. For example, we have cancelled a handful of customer contracts this year that in short, and frankly, were not good customers. We definitely still have some work to do, but in our growth phase, it's nice to be at a point to tell a customer, "no." I also hear you on pay and we are trying to actively correct this as well. We do benchmark and market our compensation structures annually; however, many times customers directly influence the pay rates by what they are allowing us to bill them. This again goes back to the previous paragraph and us being better at telling customers, "no." You may or may not know that we implemented a system late in 2016 that notified managers of their team member who hadn't had their salary revisited in over a year. This led to a record number of employee change forms being submitted and approved, and a little over $1M in merit increases being awarded to our hard-working employees. Benefits are also benchmarked each year and while there is always room for improvement in this ever-changing landscape, I would by no means say we are acquiring the cheapest model. TSP pays on average 80% of the total benefit costs leaving employees with only the remaining 20%. We definitely appreciate your advice and thoughts. I'm very confident that the organizational restructure that we are currently undergoing as well as some new year initiatives that are already underway will have a very positive impact on TSP in 2018 and beyond. Thanks again for being one of our #TSProckstars and we wish you nothing but the best in your next career journey. We appreciate you and the feedback!

An average MSP, in contracts with some difficult clients - Anonymous employee TSP Employee Review

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