Good for entry level, but not long term - Desktop Support Technician TSP Employee Review

Thank you for taking the time to write a review on your experience to date with TSP. It sounds like we have some work to do, to get your views of the company up. I first want to encourage you, if you haven't already, to bring up some of these concerns with your manager, and if you don't get an acceptable response, please engage our talent management team (tsp_hr@mytsp.net). You are absolutely correct in that we do not perform annual performance reviews; however, that doesn't hinder an employee from getting a raise. Several years ago, we chose to move from a traditional performance appraisal system to a performance management system. Traditional performance reviews are retroactive, short-term, retrospective and correction-oriented. Our performance management system in contrast is ongoing, prospective, long-term, and involve planning/goal setting. Every day of every year, we encourage open communication, continual feedback, formal and informal coaching, and subscribe to an open door policy. Many of our employees that are 100% onsite at a customer location have their compensation heavily impacted on what our customers pay us. Having said that, we provide a great service to our customers and sometimes probably don't demand high enough bill rates from our customers. We will continue to work on that which will allow us to provide higher pay rates to our employees. I wanted to address one final thing as your comment didn't seem to correlate with company facts. We absolutely believe in investing in our employees and promoting from within, and I'm very sorry you haven't seen this. We have lots of opportunities available as we hire 100+ employees per year and experience double-digit revenue growth. We also promoted 12% of workforce just last year alone. Again, I can't thank you enough for providing this feedback and definitely encourage you to speak with your leadership team about your concerns.