Pros
I believe in the product and think that it really does change lives for educational institutions , nonprofits, justice impacted individuals. There are people on my team that are wonderful and smart and have become great friends. They also recently implemented career tracks which looks good for promotion & individual career growth but the salary increases are not worth it.
Cons
Leadership has completely redone our process and KPis tripling work on the ground for CsMs. On top of that we are thrown deadline projects constantly in slack adding to stress. We have constant updates in Hardware and software that are released and not aligned at all with client capacity, creating yet again extra work & adding on constant enablement sessions to our work load. There are some decent leaders but many new ones came in with “ideas” which really just forced more work on us and created no value to our clients. CSMs are expected to own every part of the customer journey in 4-5 different verticals and travel onsite constantly- instead of spending this money on travel we need to reengage with clients better via proper segmentation.