- Experience and progression opportunities strongly dependent on what campaign you're placed on, your responsibilities, the hours of your position, your colleagues/team structure and whether or not management like the cut of your jib; get an admin position and you can get a little too comfortable
- Salary very poor relative to one's responsibilities, expect an annual payrise of a couple of pence extra per hour
- IT infrastructure seriously lacking (e.g. Windows XP spec computers updated to 7 but can't handle them; error reporting procedure inefficient; inadequate IT staff to agent ratio)
- Preferential/unequal treatment
- High turnover of staff
- Shockingly inadequate recruitment process (just need a pulse) evidenced by high turnover of staff, behaviour of recruits and their lack of respect for the environment
- Training of said recruits inconsistent
- Dubious selection of Team Leaders at times; prepare to experience some unscrupulous micromanagement of you're unlucky enough
- Atmosphere sometimes resembles primary/secondary school
